Kindest Nonprofit Solutions, Inc. Privacy Policy

Effective: March 1, 2024

Kindest Nonprofit Solutions, Inc. (Kindest) is committed to ensuring that your privacy is protected. Should Kindest ask you to provide certain information by which you can be identified when using the Services, then you can be assured that it will only be used in accordance with this Privacy Policy. Please read this Privacy Policy carefully. By using the Services you agree to the collection, storage, processing, and use of Personal Information (as defined below) in accordance with this Privacy Policy.

This Privacy Policy only covers information provided in connection with the Kindest website (“Site”), Products, and Services. The Kindest Site may contain links to other, unrelated websites. This Privacy Policy does not address the policies or practices of any third parties, or any third-party websites or features that are linked to or available from the Site. Once you have used these links to leave the Kindest Site, we have no control over and are not responsible for the protection and privacy of any information which you may disclose or which is obtained by visiting such websites.

The Kindest products and services, including, but not limited to, our applications for mobile platforms and devices and our web applications accessible on third party social networking services (collectively, the “Products”), are operated and presented to users by Kindest, Inc., a Delaware corporation (“Kindest”, “we”, “us”, “our”). This Privacy Policy explains how Kindest collects, uses, and shares your personal information, and the choices that are available to you. This Privacy Policy applies to all who use our website, the Products, or use any of the online services, applications, or tools that we own or control, regardless of how you access or use them (collectively, the “Services”). This Privacy Policy is incorporated into our Terms of Use, which also apply when you use the Services. Capitalized terms used but not otherwise defined herein shall bear the same meaning as used in the Kindest, Inc. Terms of Use.

I. WHAT WE COLLECT

For purposes of this Privacy Policy, “Personal Information” means information that specifically identifies you or, when combined with other information we have, can be used to identify you. Personal Information may include, but is not limited to, your name, email address, phone number, and payment information.

You (or the entity you are authorized to represent) may provide Personal Information to us when you purchase, download, or install our Products; use the Services; interact with our customer service representatives; or communicate with us. In some cases, if you choose not to provide us with the requested Personal Information, you may not be able to use some or all of our Services.

• Contact information (such as your name, post codes, phone number and email address);
• General demographic information (such as your physical address, donation history, company employer identification number, company annual revenues, industry, preferences, interests, and other information relevant to customer surveys and offers);
• Payment information (such as credit or debit card number, expiration date, CVV, billing name and address). We do not store any payment card information. All payment card information is stored by our trusted third-party payment processors;
• Marketing information (such as your contact preferences);
• Kindest Product or Services login information (such as your email address, username, or hashed password);
• Troubleshooting and support data (data that you would provide to us or we otherwise collect in connection with support requested by you or when you connect with us through our support tools. This may include data logs, your name and contact information, communication logs between you and us, and information about the Products and Services that you are using).

We may also collect certain information about you, your device, and your interaction with the Site, Products, and Services. We may also use commonly-used information gathering tools such as cookies and log data to gather information.

• Device information: We collect information about your device and how you connect to our Products and Services, such as your IP address, your operating system, your Internet Service Provider (ISP), device type or model, location, browser type and version, your preferred language, and other system settings and other information about your system and connection.
• Usage date: In connection with the Services, we collect information about the date and time you visited the Site or Services, how you are interacting with the Services, pageviews and navigation on the Site, the links that are clicked, and ad blocker status.
• Log data: As with most online services, we gather Personal Information about your interacting with our Services and store it in our log files. We may also use cookies, web beacons/pixel tags, and other similar technology to collect Personal Information about you when you visit our Site or use the Services. For example, we may use log data to monitor the regions from which customers and visitors navigate the Site. Log data may also be used to confirm a customer’s identity when the customer uses the Site, Products, and Services.

We may also receive information about you from other sources such as of third-party partners and vendors (e.g. Salesforce, Mail Chimp, Constant Contact, Double the Donation, Chariot, Donate Stock), entities that share their customer information with us, our marketing partners, and other third-party data providers who have the rights to provide us with your information.

II. HOW WE USE THE INFORMATION WE GATHER

We use the Personal Information we collect or receive for various purposes and on the legal bases identified below, including to:

• operate, maintain, and improve the Services and overall customer experience;
• complete a purchase or license of a Kindest Product or Service, at your request;
• complete a donation through the Kindest Products or Service, at your request;
• process payments for Products and Services or process donation payments from end users;
• understand your needs and to better tailor the Kindest Products and Services;
• develop or improve future functionality of the Kindest Products and Services;
• provide customer service and support (for example, communicating with you or responding to requests or inquiries);
• communicate and provide additional information that may be of interest to you about Kindest, its partners, its affiliates, companies running fundraising campaigns, and information about Kindest’s or its customers’ promotions or events;
• identify your preferences, so that we can notify you of special offers or information about products or fundraising campaigns which we think may be of interest to you;
• validate your ability to access certain Products and Services;
• send you reminders, updates, support, administrative messages, service-related announcements, marketing messages, and requested information;
• perform analytics and conduct customer research;
• manage our everyday business needs, such as administration of the Services, fulfillment, analytics, fraud prevention, and enforcement of our corporate reporting obligations and Terms of Use, or to comply with applicable law;
• meet legal requirements, including complying with court orders, valid discovery requests, valid subpoenas, and other applicable legal mechanisms;
• provide information to our representatives and advisors, such as accountants and attorneys, to help us comply with legal, accounting, or security requirements in reliance on our legitimate interests;
• prosecute and defend a court, arbitration, or similar legal proceeding;
• respond to lawful requests by public authorities and data protection authorities; or
• combine and anonymize with other user information to create aggregate, anonymized statistics that we may use to improve the Services in reliance on our legitimate needs.

We collect and process your Personal Information as a data controller when we have a legal basis to do so, including when our use is:

• in accordance with your consent (for example, when you purchase or license a Product or Service or request to make a donation through our Products or Service);
• in our legitimate interest as a commercial organization (for example, in order to make improvements to our Products or Services and to help you with customer service request);
• necessary to fulfill a contractual agreement (for example, in order to process a payment for a Product or Service);
• necessary to comply with relevant legal or regulatory obligations we may have (for example, where we are required to provide Personal Information to a court or other governmental agency).

III. HOW WE SHARE YOUR INFORMATION

We may share your Personal Information as required or permitted by law as follows:

• with any of our affiliates, who may only use your Personal Information for the purposes described in this Privacy Policy;
• with our vendors who provide services for us on our behalf, such as processing payment orders for Products and Services, data storage, assistance with direct marketing and distribution of emails and other communications, fraud prevention services, and to accomplish the other purposes for collection described above;
• in the event that we or any of our affiliates file for bankruptcy, or where there is a transfer of ownership (or assets) in connection with a proposed or consummated corporate reorganization of Kindest or any of its affiliates, such as mergers, acquisitions, or sales of business units;
• to comply with legal orders and lawful governmental requests;
• to combat fraud or criminal activity, and to protect our rights or those of our affiliates, customers, and business partners, or as part of legal proceedings affecting Kindest;
• in response to a subpoena, court order, or similar legal process, including to law enforcement agencies, regulators, and courts in the United States and other countries where we operate; or
• with your consent.

Except as stated within this Privacy Policy, Kindest will never rent, sell or otherwise make Personal Information available to any third parties.

IV. COOKIES AND OTHER TRACKING TECHNOLOGIES

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. Kindest tracks cookies as part of the Personal Information collected.

Overall, the information collected through cookies and other tracking technologies helps Kindest provide you with better Kindest Products and Services by enabling us to monitor which web pages are visited the most and where such visitors originated. A cookie does not give Kindest access to your computer or any information about you other than the data you choose to share with Kindest. Most web browsers automatically accept cookies but you may modify your browser features to decline cookies. If cookies are declined, you may not have full access to the Kindest Site, Products, or Services.

Kindest’s Site, Products, and Services may be tailored to your needs, likes and dislikes by gathering and remembering Personal Information. Kindest uses traffic log cookies to identify which pages are being used. We may then analyze data about web page traffic and improve the Kindest Site and tailor it to individual customer needs. Kindest also uses cookies to enable a user to properly use and access the Products and Services and for statistical analysis purposes.

We use the following types of cookies:

• Necessary cookies help make a website usable by enabling basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies. (Strictly Necessary tracking technology).
• Preference cookies enable a website to remember information that changes the way the website behaves or looks, like your preferred language or the region that you are in. (Functionality related tracking technology).
• Statistic cookies help website owners to understand how visitors interact with websites by collecting and reporting information anonymously. (Performance related tracking technology).
• Marketing cookies are used to track visitors across websites. The intention is to display ads that are relevant and engaging for the individual user and thereby more valuable for publishers and third-party.

If you would like more information about the specific cookies we use, please contact us.

Information for California residents: Although we do not sell personal information, the information transferred to service providers via preference, statistic, and marketing cookies may constitute a “sale” under the California Consumer Privacy Act. In order to opt out of the “sale” of your personal information, turn off the preference, statistic, and marketing cookies when you visit our Site or use our Services.

Do Not Track: We are required by certain state laws to disclose whether we honor “Do Not Track” settings in your browser. Kindest complies with the terms of this Privacy Policy and we do not alter our data collection and use practices in response to Do Not Track signals.

V. SECURITY

We are committed to ensuring that your information is secure. In order to prevent unauthorized access, use, alteration, destruction, or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. However, please be aware that no method of transmission over the internet, or method of electronic storage is 100% secure and we are unable to guarantee the absolute security of the Personal Information we have collected from you or received from others.

You are responsible for maintaining the confidentiality of any login information. If you believe that your login information has been lost or compromised, please see our site for instructions on how to reset your password.

VI. CONTROLLING YOUR PERSONAL INFORMATION

You may choose to restrict the collection or use of Personal Information. If you have previously agreed to Kindest using your Personal Information for direct marketing purposes, you may change your mind at any time by writing to us at: Kindest, Inc., 1550 Tiburon Blvd., Suite G615, Tiburon, CA 94920 or emailing us at support@kindest.com.

Kindest will not sell, distribute or lease your Personal Information to third parties unless we have your permission or are required by law. Kindest may use your Personal Information to send you promotional information about third parties which we think you may find interesting. You may opt out of receiving these promotional communications by writing to us at: Kindest, Inc., 1550 Tiburon Blvd., Suite G615, Tiburon, CA 94920 or by clicking the “unsubscribe” link at the bottom of Kindest’s marketing emails. Please note that even if you unsubscribe from commercial email messages, we may still email you non-commercial (transactional) emails related to your purchase or license of Kindest Products or Services or donations made through our Products and Services. Please allow us two business days from when the request was received to complete the removal.

Subject to applicable law, you have a right to (1) access, modify, correct, or delete your Personal Information controlled by Kindest, (2) receive copies of the Personal Information we keep about you, (3) object to the processing of your Personal Information, and (4) have your Personal Information blocked, anonymized or deleted, as appropriate. The right to access your Personal Information may be limited by local law requirements.

VII. PERSONAL INFORMATION RETENTION

Kindest retains and stores the Personal Information only for as long as it is necessary for the fulfillment of the purpose for which the Personal Information was collected, unless otherwise authorized by applicable law. Unless otherwise expressly requested by you in writing, Kindest will retain Personal Information from an account for up to 90 days following termination of an account to facilitate reengagement of a paid subscription account or conversion from a free account to a paid subscription account.

VIII. CHILDREN’S DATA

Kindest’s Site, Products, and Services are not intended to be used by persons under the age of 18. We do not knowingly collect personally identifiable information from children under the age of 13. By using the Site, Products, or Services, you represent that you are at least 18 years old and understand that you must be at least 18 years old in order to create an account with us and use the Site, Products, or Services.

If you are a parent or guardian and you believe that your child has provided us with Personal Information, please contact us. If we become aware that we have collected Customer Information from a child under the age of 13 without parental consent, we take steps to remove that information from our servers.

IX. INTERNATIONAL USERS

Kindest operates in and the servers used in connection with the Services are located in the United States. If you live outside the United States (including in the European Economic Area, UK, and Switzerland), and you use the Services or provide us with Personal Information directly via the Services, your information will be handled in accordance with this Privacy Policy.

X. YOUR LEGAL RIGHTS

Depending on where you are located, you may have various data protection rights including:

• The right to access – you may have the right to request Kindest to provide you with copies of your Personal Information collected or received by us.
• The right to correct – you may have the right to request Kindest to correct or complete any Personal Information which you believe is inaccurate or incomplete.
• The right to be informed – you may have the right to be informed about how your Personal Information is being used.
• The right to delete – you may have the right to request that Kindest delete your Personal Information, under certain conditions.
• The right to restrict processing – you may have the right to request that Kindest restrict the processing of your Personal Information under certain conditions.
• The right to data portability – you may have the right to request that Kindest transfer the Personal Information we have collected to another organization, or directly to you, under certain conditions.
• The right to object to automatic processing – you may have the right to restrict automatic processing of your Personal Information, under certain conditions.
• The right to opt-out – you may have the right to opt out of the sale or sharing of your Personal Information.

XI. DISCLOSURE TO CALIFORNIA RESIDENTS

The California Consumer Privacy Act of 2018, as amended (“CCPA”) requires certain additional disclosures for California residents.

XII. CHANGES TO THIS PRIVACY POLICY

The Privacy Policy is effective as of the date set forth above and applies to all information previously obtained by Kindest. Kindest reserves the right to change the Privacy Policy at its sole discretion.

XIII. CONTACT US

Questions about this Privacy Policy, our privacy practices, if you have a concern about how we have handled personal data, or to exercise your data rights, should be directed to: Kindest, Inc., 1550 Tiburon Blvd., Suite G615, Tiburon, CA 94920 or support@kindest.com.